Add capabilities with Dynamics 365 Customer Service Insights
Allow bots to take action. Bots that can chat with users are great, but bots that can act on their behalf are even better. With Power Virtual Agents, you can easily integrate back-end systems and services out-of-the-box or through hundreds of easy-to-add custom connectors using Power Automate. This makes it simple to create a bot that not only responds to the user, but also takes action on their behalf.
Better together. Power Virtual Agents works hand in hand with Dynamics 365 Customer Service Insights to provide a holistic view of your customer service operations. You can use Customer Service Insights and Power Virtual Agents together to determine which topics are trending or consuming support resources, and then easily automate them. Dynamics 365 business central Dynamics 365 Finance